Our experts are here to assist you through your transaction! You can call them at 1-(866) 934-1133 or send an email by clicking here.

Golf Avenue offers two types of payment options. Store credits and cash wire transfers. The credit is applicable on your future purchases or your current purchase (via refund) if you use our unified cart and will be available to you at any time in your account.

The funds are sent from our Paypal account to your email address. If you already have a Paypal account, you'll be able to deposit the funds there once you receive our email and click to accept the payment. Otherwise, it'll ask you to fill in a quick security form to set up a Paypal account to accept the funds. Then, you can transfer them to any bank account and close the Paypal account if you do not wish to keep it.

Payments are issued 24-48 business hours after the trade-in is inspected at our fulfillment center.

Payments are issued 24-48 business hours after the clubs are inspected at our fulfillment center.

Golf Avenue Credits are deposited directly into the account used by the customer to complete their sell or trade.

During the creation process of your quote, the very last step is to generate the pre-paid shipping documents unless you requested a packing kit with the packing material. If your quote subtotal is over $150, shipping will be free. If not, a $10 shipping fee will be deducted directly from your quote.

Here's the procedure on how to ship your clubs with our packing kit: 

1. Start by opening your kit, which contains;
   - A cardboard box
   - Bubble wrap
   - A shipping label and commercial invoice (if applicable; US shipment)
   
   
2. Prepare your golf club(s) for shipment
   - Group your club(s) together
   - Wrap them in bubble wrap to make sure the shafts are protected and tape the wrap tightly
   - Protect the head of the clubs by wrapping them in some cellophane wrap or even the headcovers if you have them
   
   
3. Unfold and secure the box
   - Use part of the adhesive bands provided to close the bottom of the box
   - Insert your club(s)
   - Use the remaining adhesive tape to seal the box
   
   
4. Stick the pre-printed prepaid return label to the box
   1. If you have a commercial invoice with it, make sure to tape it on the outside of the box but separately from the label
      
      
5.  Drop the box and your local depot or ship center (UPS, FedEx, or Canada Post) depending on which shipping documents were provided with your kit
   
   
6. Once we receive and inspect your golf clubs at our warehouse, we'll notify you and then we'll issue your Golf Avenue credits into your account

Our catalog is updated monthly to offer the best trade-in prices on the market!

Prices are based on multiple factors such as year of introduction, demand, popularity and competitor prices.

Golf clubs are made to be hit! We understand that after a few years, your club might have a few scratches and show a little bit of wear. We will accept your clubs as long as they are free of sky marks, dents, or any other significant flaws and are in good enough condition for resale. If not, we will, unfortunately, have to refuse them.

Golf Avenue may accept, but adjust the quoted value, for the following golf clubs:

• Iron Sets without a consecutive sequence of 5 irons (including a PW/Pitching wedge) will not qualify as an iron set; instead, the golf clubs will be considered individual irons
• Iron set club heads, shaft material, flex, dexterity, length, and lie need to match in order to be accepted as a whole, otherwise, they will be considered as individual irons.
• Golf clubs with damaged grips will be accepted with a $5 per grip reduction from the quoted value
• Golf clubs with a damaged shaft will be accepted with a $25 per shaft reduction from the quoted value

Golf Avenue may accept, but adjust the quote accordingly, if:

• What is shipped to Golf Avenue is missing one or more of the items listed within the quote
• The golf club(s) shipped to Golf Avenue differ in model, brand, or otherwise, from the golf clubs listed within the quote

If a brand or model is not listed in our catalog, please contact us. We will do our best to find its value and add it to our catalog (please note some models cannot be sold or traded as there might be no demand for them). You may also submit your pictures and details to one of our experts here.

With our new combined cart and checkout process, you can get an estimate of what your clubs are worth and the difference to pay if there is one. If there is a leftover balance, it'll be added to your Golf Avenue account for future transactions.

Please note that your Golf Avenue Credit will be applied to your order as soon as your clubs have been received and inspected at our warehouse.

A Refund will be issued to the customer 24-48 business hours after the clubs are inspected at our warehouse. Once the refund is processed, you will see it directly on the original payment method used to place the order.

Our database is made up of thousands of golf club models from all top brands: TaylorMade, Titleist, Cobra, Callaway, Ping, Mizuno, Cleveland, Nike, and so many more. As long as the golf club is in our database, and is free of damage that impacts the playability or resale of the golf club, we will accept them.

To guarantee that our customers are able to purchase quality golf equipment on our site, there are certain instances where Golf Avenue may reject a trade-in, or alter the original quote provided for trade-in; notably when the golf club doesn’t meet the minimum condition requirements.

To consult our minimum condition requirements to sell or trade, please read our terms & conditions here.

If you aren’t sure if your club(s) meets our requirements, please submit your pictures and details to one of our Golf Avenue’s dedicated experts: [email protected] or 1-(866) 934-1133

To guarantee that our customers are able to purchase quality golf equipment on our site, there are certain instances where Golf Avenue may not accept, or alter the original quote provided; notably when the golf club doesn’t meet the minimum condition requirements.

Golf Avenue does not accept:

• Counterfeit golf clubs
• Golf clubs with loft or lie adjustments of +/- 3⁰ of manufacturer standards
• Golf clubs with shortened or lengthened shafts of +/- 2 inches
• Golf clubs with a rattle in the head
• Golf clubs that may be damaged in any of the following ways: dents, excessive paint chips, caved faces, excessive rust, excessive top line, sole or face wear, bent or dented shafts, damaged or missing weights, damaged or missing branding

If upon inspection, it is determined that an item requires an adjustment or reduction to its original quoted value (i.e.: due to a difference in the model, problems with the grip or shaft, etc), Golf Avenue will automatically make the necessary adjustments to the quoted value and proceed to pay the customer the new value. Should the customer not accept the new value, they may contact Golf Avenue within 15 business days following the payment to reverse their trade-in for this item (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club returned to them).

If upon inspection, an item is completely rejected, Golf Avenue will automatically make the necessary removals from the quote and proceed to pay the customer the remaining balance of the quote, if applicable. Should the customer wish to recuperate their rejected club(s), they may contact Golf Avenue within 15 business days (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club(s) returned to them). If the customer does not contact Golf Avenue within 15 business days, Golf Avenue will dispose of the rejected items.

For any questions or concerns, customers may contact a Golf Avenue Sell/Trade Experts, who will be happy to assist.

Golf Avenue buys primarily individual clubs (driver, fairway wood, hybrid, putter, wedge) and iron sets.

You may include head covers, torque wrench tools, or any other accessories which help with the adjustments or functionality of the club(s). Please note that there's no additional value to these components.

Please note that we do not buy complete sets, bags, individual club heads, shafts, grips, golf balls, range finders, shoes, and other accessories.

Don't hesitate to reach out if you have more questions.

It is possible to trade clubs and purchase some at the same time with our new unified cart checkout but it wouldn't be possible to merge or link multiple invoices to one transaction.