Returns and Replacements
Your satisfaction makes our success and we do everything we can to fill your needs. This is why all our items come with a 100% satisfaction guarantee. If you decide that the golf club you purchased is not what you expected, wanted or whatever other reason, you have thirty (30) days to return it, hassle free and we will either exchange it or issue a refund for the full price of the item. That simple! If you are not satisfied with your purchase after the thirty (30) day return policy has expired, we will still accommodate you! You have up to forty-five (45) days to return your clubs and we will only charge a 15% re-stocking fee.
The buyer is responsible for return shipping fees.
For example: If you purchase a club for 100$ and want to return it after forty-three (43) days, we will give you a credit or refund of 85$.
Feel free to contact us to set up your exchange or ask any questions.
All items must be returned in their original condition, including the packaging and any accessories. With this in mind, please note all returns implicating NEW clubs that have been hit will be subject to a minimum of 25% re-stocking fee from the day of the sale. Any additional re-stocking fee will be decided upon inspection of the club's condition and the delay of the return. Packages must be shipped back to Golf Avenue US within thirty (30) days of the initial delivery at your location for a complete refund or within forty-five (45) days for a refund with a reinsertion fee. Customers are responsible for return shipping and insurance unless it was Golf Avenue US's mistake. We strongly suggest obtaining a tracking number.
* We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.
* Every item purchased can be returned once for a credit or refund.
* In the event of a refund for an item that was purchased with a promotion (such as Free Shipping), we will refund the total price of the item, minus the shipping charges related to this particular item.
Apparel & shoes returns: Apparel may be returned following the same policy as golf club returns. However, apparel with tags that have been removed from the items will not be accepted as returns and will not be refunded
Want to return an item? Contact one of our customer service representative now to get a return authorization and return instructions.
Returns must be shipped to our warehouse address: 9500 Meilleur, Suite 602 Saint-Laurent, QC H2N 2B7