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Returns and Replacements
Your satisfaction is important to us. If you are not 100% satisfied with your purchase, we’ll find a solution for you! See what applies to the type of products you’ve purchased.
*Please note that the return policy has been updated on June 16th, 2024
Pre-loved golf clubs
Any purchased golf club that is not listed under the condition “New” within 30 days of receipt.
100% refund in cash or store credit
(Shipping costs excluded)
(Shipping costs excluded)
Brand new golf clubs
Any purchased golf club that is listed under the condition “New” within 30 days of receipt.
100% refund in cash or store credit*
*If it has been removed from its original packaging, a minimum of 20% restocking fee will be applied.
(Shipping costs excluded)
*If it has been removed from its original packaging, a minimum of 20% restocking fee will be applied.
(Shipping costs excluded)
Clothing, footwear and accessories
Any items within 30 days of receipt.
100% refund in cash or store credit**
**The item’s original tags must still be on; it must not have been worn or used and it must be returned in its original packaging.
(Shipping costs excluded)
**The item’s original tags must still be on; it must not have been worn or used and it must be returned in its original packaging.
(Shipping costs excluded)
Final sale items
Not applicable
*Items ending in .97 are final and are not eligible for any type of return
How to make a return
To get a return authorization and instructions, please contact one of our customer service representatives. They’ll gladly assist you!
Contact Us
We will provide you with prepaid shipping documents if Golf Avenue is responsible for an error causing the return (wrong product shipped, defective product, pricing error). In all other cases, a $15 shipping and insurance costs will be deducted from your refund.
*International shipments are not subject to returns (Alaska, Hawaii, Puerto Rico and any other countries outside of Canada and USA)
* We only allow one refund in store credit per product category per year
Additional details
- Golf Avenue reserves the right to refuse a return or apply a restocking fee to the returned item(s) if the item(s) is not returned in the same condition and packaging that it was sold in. The restocking fee of a minimum of 20% will be decided upon inspection of the club's condition and the delay of the return.
- Unless the return is initiated due to an error caused by Golf Avenue, a defective product or an item purchased with a promotion such as Free Shipping, the customer is responsible for covering return shipping fees and insurance. We strongly suggest obtaining a tracking number when shipping a return.
